The Property Ombudsman

The Property Ombudsman (TPO)

The Property Ombudsman (TPO) provides fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO Approved Estate Agents Redress Scheme. Firms who are members, follow the TPO Code of Practice for Residential Sales.


Trading Standards Institute (TSI)

Trading Standards Institute is an organization which enforces consumer related legislation on behalf of consumers and businesses. The TSI is the successor of the Office of Fair Trading in dealing with approving consumer facing codes of practice.